Computer help, please anyone

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Computer help, please anyone

aaronpawlak
HI,


I have been helping a friend...a 95 year old gentleman to connect his Wow computer to the Internet.  He has a DSL account.  The DSL modem shows a solid green power light, solid DSL light and Ethernet light occasionally blinks.  BTW, the DSL modem is wired directly to the computer.  When I go to the Network Settings on the computer, it shows wired connection not connected.  This problem, however, is intermittent.  Once when it showed there was a wired connection, there was no internet connection.  I couldn't get into the modem to configure it even when the wired Ethernet showed it was connected.

Please help.

I didn't find the right solution from the Internet.

References:
https://techreport.com/forums/viewtopic.php?t=118408
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Thanks!